Returns
90-Day Returns
Tennis racquets purchased as new, and returned used within the 90-day return window will only be eligible for a store credit of up to 65% of the original racquet value. Custom strung racquets are not eligible for a refund of string. Racquets that have the plastic wrap removed from the handle and/or any tennis ball fuzz on the strings are no longer considered new and are ineligible for a full refund. Sales are final on the purchase of used racquets, including used demos. We do not accept any used Padel racquet returns.
Products returned in used or worn condition can be exchanged for another item or are eligible to receive store credit for the full value of the purchase, excluding tennis racquets, balls. Please note that while we want you to be happy with your purchases, an excessive number of used returns within a twelve-month period may limit your eligibility for exchanges or store credit.
Products returned beyond 90 days from the original invoice date may be eligible to receive store credit at the sole discretion of Profilex-Tennis .
An email notification will be sent when the return is processed. Please note our free return shipping is via UPS Ground and may take up to 7-10 days to return to our warehouse. Returns are typically processed within 3-5 business days of the package arriving back at our warehouse.
Original shipping charges are non-refundable. For questions regarding your return please email info@profilex-tennis.com
Drop Ship Returns
Drop shipped items must be returned to the manufacturer within 30 days of the original invoice date in an unused condition and their original packaging. In order to return a drop shipped item, a Return Authorization form must be requested from Profilex-tennis. To begin this process, please email info@profilex-tennis.com
You are responsible for any restocking and return shipping costs associated with your drop shipped return. Return shipping labels are not provided for drop shipped items.
Free Return Shipping
Free return shipping is available for all orders shipped within the 48 contiguous United States these orders will include a complimentary pre-paid UPS Ground return label in the box when the order is delivered. If you use the pre-paid return label provided, please allow 7-10 business days for the return package to arrive back at Profilex-Tennis.
Orders shipped to international, APO/FPO, Alaskan or Hawaiian addresses or U.S. territories are not eligible for the free return shipping offer.
Cases of balls do not qualify for return shipping.